- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Partners
What our clients are saying about us
We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!
On the first day of the freezing rain storm I discovered that my heater core had plugged up again. I was given G & M as a reference to call. George took our truck in right away and had us on the road in about 1 1/2 hours with heat blasting out of the defroster. I am very pleased with the work done and the excellent customer service provided. Thanks again!
Our car was over heating on a trip from College Station, TX back home to Odessa. We did not know of any mechanics and just looked on Google for the nearest shop. Richard was so helpful and took us in right away. So grateful for the work and honest integrity of G&M staff!
So grateful for the work and honest integrity of G&M staff!Big Spring, TX